Category Archives: Update

Australian Community Managers Survey 2015

Numbers make me happy. Numbers about groups of people make me especially happy. Numbers about groups of people that include me? Even better!

That’s why the results of the benchmark 2015 Australian Community Managers Survey was of particular interest to me.

I think some people underestimate the power that community management has over a brand's identity in this increasingly digital and social world.

The survey was commissioned by Dialogue Consulting, SWARM community management conference co-founder Venessa Paech and Quiip, Australia’s leading social media and online community management company, to investigate the state of the professional online community management sector and its practitioners who build, manage and support online communities. The results delivered in spades.

It has revealed a highly educated work force under pressure, with four in 10 earning less than the national average despite long working hours that sees half working more than a five day week. But, beyond that, it also highlighted a number of issues needing resolution:

  • Approximately 40% of  survey respondents earned less than the national average.

  • 43% of respondents are working more than five days a week,. Almost one in 10 (30 of 262 respondents) work seven days a week, with three in four (77%) work more than an eight-hour day.

  • Despite the 24/7 nature of social media and online communities, less than one in five respondents said their organisation provided around the clock monitoring. Eight in 10 (82%) said their organisation conducted moderation within business hours, with at least some out of hours.

  • While almost all organisations collected metrics around their communities, four in 10 respondents said only some of their communities had a defined purpose – and one-third of those that had a purpose had no formal strategy in place.

So, why does this matter to me? Why am I writing about it? Well, for starters, it shows that there is a lack of understanding in this field. Organisations are realising the need to hire community and social media professionals to help support their brands, but lack the knowledge to harness, utilise and support this highly educated and, to be perfectly frank, freaking awesome group of professionals. It’s just another case of something shiny and new being brought on board without a clear plan for optimising the workforce.

If you’d like to obtain a copy of the report for yourself, you can do so at the ACM website.

All Quiet on the Western Front.

It’s been a while. I thought once my Honours dissertation was submitted I would have more time for blogging and getting back into my writing. Oh goodness me, how wrong was I?

Since my last post I have received my Honours marks (passed! Thank goodness!), spent a great festive season with my family and friends, signed up for and started a website development diploma (no rest for the wicked) and had a passing in the family. Oh. And moved across the country to Melbourne, Victoria!

Not bad for only a few weeks.

Melbourne Train Station

There are less than three weeks until the school year begins again. In that time, I have to find a place of my own to live (currently staying with friends), get all the necessary school gear for the Monkey, and start building a new life again. It’s not an insurmountable set of tasks, but it does leave me wondering if I have contracted an illness that forces me to tackle the Herculean workload sometimes. Oh well. This too shall come to pass.

I have also received an invitation to graduate, and have elected to attend my graduation ceremony. Of course, it would be in the middle of the week, and there’s no Melbourne venue that I can attend. So, it looks like I’ll be flying back over to Perth in February for a week of catch-ups, graduation ceremonies and reminding myself what my partner looks like. I think that is what is making this the hardest move I have made yet: the missing him. Still, it’s not forever, and we are maintaining as much daily contact and communications as possible. That’s making it a little easier to cope with.

Oh, if you would like to help me achieve my dream of walking across the stage for my graduation ceremony, I’ve set up a Pozible campaign. The cost of flights is a little prohibitive at the moment, so every little bit helps, even if it’s just a share. 🙂